Club Med status page

2023/09/20

What is the Status Page?

What time zone is the Status Page in?

How and when does the Status Page get updated?

What is included in incident notification and subsequent updates?

Can you subscribe to the Status Page?

Translation Options

 

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What is the status page?

The status page is an external site we have created to help keep our customers informed of our services status and issues. The status page is located at: https://status.api.clubmed/

 

What time zone is the status page in?

The status page is set to UTC time zone.

 

How and when does the Status Page get updated?

Club Med will update the status page during major system or service issues/outages, along with any major maintenance that maybe have impact to our customers.

 

What is included in incident notification and subsequent updates?

Incident communications may include:

  • A title

  • Status of incident

  • Short incident description

  • Reported start and end time (if known)

  • Client impact

  • Time of next update (if known)

  • Time Status Page was updated

  • List of components affected


Incident Status:

There are four different statuses:

  • Investigating – We are currently investigating this issue.

  • Identified – The issue has been identified and a fix is being implemented.

  • Monitoring – A fix has been implemented and we are monitoring the results.

  • Resolved – The issue has been fixed and incident has been resolved.


Component Status:

There are five different severity statuses used for an impacted component:

  • Operational – Green – Systems and services are working as normal.

  • Degraded Performance – Yellow – Systems or services are working but are experiencing minor performance issues (e.g., latency).

  • Partial Outage– Orange - Systems or services are not working as expected for a subset of customers (e.g., timeouts and/or declines).

  • Significant Outage – Red – Systems or services are unavailable for customers (e.g., system or service is hard down).

  • Scheduled Maintenance – Blue – Systems or services is under maintenance and/or being updated.


Components:

List of products and services and components related to Club Med and our services.

  • Top Level Components:

    • API Connection/Endpoints

    • Corporate Web Sites

    • Payment Gateway Processing

    • Payment Services

    • Portals

    • Sandbox/Testing Environment

    • Settlement/Batching

 

Can you subscribe to the status page?

Yes, users can manage subscription to the status page using the Manage Subscriptions, entering their email address, and verifying via a One Time Passcode and then selecting the notifications they would like to receive. User you can also perform the same action to add/remove events to be subscribed to. Email notifications will come from noreply@statuspage.io


To subscribe:

  1. Go to Club Med status page: https://status.api.clubmed/

  2. Click Manage my Subscription button at the top right.

  3. Select either email or SMS:

    1. Email: Get email notifications whenever Club Med creates, updates or resolves an incident.

    2. SMS: Get text message notifications whenever Club Med creates, updates or resolves an incident.

  4. Depending on the method enter your contact information (email or phone).

  5. Click Subscribe.

 

To change your subscription options:

  1. Go to Club Med status page: https://status.api.clubmed/

  2. Click Subscribe to Updates button at the top right.

  3. Select either email or SMS.

  4. Enter your contact information.

  5. Click Subscribe.

  6. On the next page, modify your list of components/products that you wish to subscribe to.

  7. At the bottom of the page, click Save.

 

To cancel your subscription:

  1. Go to Club Med status page: https://status.api.clubmed/

  2. Click Subscribe to Updates button at the top right.

  3. Click Cancel Subscription.

  4. On the confirmation panel that appears, click Unsubscribe from Updates. You will receive a confirmation that you are unsubscribed.

 

Translation Options

Status page messages can be translated in browser and in email client depending on the solution used. Below are resources for help on how to translate.